Service Planning


Xyst has a detailed knowledge of more than 150 parks organisations in Australia, New Zealand, Canada and Scandinavia.  We have a proven ability to work with senior management, technical officers, and on-the-ground staff that enables a robust top to bottom analysis of the business for service planning and reviews.

Our approach enables us to effectively deal with entrenched cultures, political concerns and technical smokescreens, bringing leading edge methodologies and solutions to transform parks and recreation departments from reactive into proactive business focused operations.

We do this with tact, logic and an insightful understanding of what is important to get right, whether services are delivered in-house or outsourced.

  • Service planning and reviews
  • In-house and outsourced operations
  • NZ LGA Section 17A compliance
  • Small rural councils
  • Implementation roadmaps
  • Systems development
  • Large metropolitan growth councils
  • Benchmarking
  • Efficiency studies
  • Mentoring
  • Specialist services, eg trees, playgrounds, public toilets, cemeteries, nurseries, etc

Talk with one of the team today about your next project GET IN TOUCH

Selwyn District Council has utilised the services of Xyst for a number of projects over the last couple of years. This has included assistance with developing sections of the Community Facilities Activity Management Plan. Xyst are genuine experts in this area and have provided high quality input to this plan that has made it both more useful and readable. Xyst have recently provided advisory services on sports field lighting for a major sports park development project in the district. We found their technical expertise in this field to be very useful in making the right decisions on significant capital investment. Xyst have also carried out parks contract audits for us and produced informative reports and analysis of the results.

Mark Rykers, Selwyn District Council

Xyst have assisted Waikato District Council with the formulation of documents, which assist in setting the strategic framework and asset management of the parks and open spaces that the Council administers. These include Reserves Act Management Plans, a Parks Strategy; Activity Management Plan for the LTP and asset focused work such as the Playground Strategy. Xyst have impressed with their industry knowledge and add huge value to these projects, helping to set up Waikato District with a strategic direction for parks which has not been previously clear.

Andrew Corkill, Waikato District Council

The three primary benefits of our association with Xyst and Yardstick has been: 1) meeting and collaborating with the best people in the parks business - Chris & Brian have been an invaluable resource in supporting & implementing asset management strategies in our organization; 2) meeting and sharing in the collective knowledge with other international Yardstick members including Helsinki & Dublin, and 3) providing a standardized framework to evaluate our existing AM system with other like-minded organizations and using the results to establish a clear line-of-sight for on-going improvement.

Todd Reichardt

Recent Service Planning Projects

Nelson City Parks & Recreation Management Service Review

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Xyst was engaged to review the functions and services undertaken by the Parks and Recreation team within the Operations business unit at Nelson City Council

The review seeked to understand which functions and services Council’s Parks and Recreation Team currently provides in regards to the operational management of Council’s parks, reserves, and public facilities, the current state of these functions and services, and the effectiveness and efficiency of the current team resourced to deliver them.

Additionally, the review examined how the outputs and outcomes which Council and the community require from Council’s parks, reserves, and public facilities are determined, whether there is an agreed set of deliverables for the Parks and Recreation Team and whether there are any gaps or over-delivery in the management of such services and functions

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City of Whittlesea – key activity review

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Review the performance of key maintenance activities (mowing, trees, horticulture, infrastructure and sportsfields) using asset growth, asset condition and quality auditing data.  Conduct interviews with maintenance contractor to identify strengths and weaknesses.  Review Council’s parks management team structure, resources and policy support.  Recommend future direction for managing and maintaining Council’s parks network.

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Port Pirie Regional Council – Parks Operation Review

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Review of parks service delivery options and recommendations on an appropriate split between outsourced/in-house work allocations, preparation of service delivery documentation for the delivery of the work packages, development of a quality monitoring system, and establishment of annual work programs for all parks maintenance activities

Talk with one of the team today about your next project GET IN TOUCH