Extensive Operations Experience

Operations Overview

Xyst has extensive experience in assisting clients to manage a wide range of parks operational projects, ranging from assistance with outsourcing, contract management, quality monitoring,  performance assessment, through to comprehensive service reviews.

  • Service delivery reviews
  • Service standards and specifications
  • Contract documentation
  • Outsourcing project management
  • Performance assessment
  • Quality management

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The three primary benefits of our association with Xyst and Yardstick has been: 1) meeting and collaborating with the best people in the parks business - Chris and Brian have been an invaluable resource in supporting and implementing asset management strategies in our organization; 2) meeting and sharing in the collective knowledge with other international Yardstick members including Helsinki and Dublin, and 3) providing a standardized framework to evaluate our existing AM system with other like-minded organizations and using the results to establish a clear line-of-sight for on-going improvement.

Todd Reichardt, City of Calgary

Xyst have assisted Waikato District Council with the formulation of documents, which assist in setting the strategic framework and asset management of the parks and open spaces that the Council administers. These include Reserves Act Management Plans, a Parks Strategy; Activity Management Plan for the LTP and asset focused work such as the Playground Strategy. Xyst have impressed with their industry knowledge and add huge value to these projects, helping to set up Waikato District with a strategic direction for parks which has not been previously clear.

Andrew Corkill, Waikato District Council

The three primary benefits of our association with Xyst and Yardstick has been: 1) meeting and collaborating with the best people in the parks business - Chris & Brian have been an invaluable resource in supporting & implementing asset management strategies in our organization; 2) meeting and sharing in the collective knowledge with other international Yardstick members including Helsinki & Dublin, and 3) providing a standardized framework to evaluate our existing AM system with other like-minded organizations and using the results to establish a clear line-of-sight for on-going improvement.

Todd Reichardt

Recent Operations Projects

City Of Melton

National Open Space Maintenance Specification

By | Operations | No Comments

Scope of the project

In consultation with a sector wide working group made up of both councils and contractors, Xyst has  lead the development of standard specifications for typical parks and open space service delivery. While councils are likely to be the primary users, the specifications are available to and of value to any owners or managers of open spaces such as schools, rest homes, correctional facilities, defence force bases, hospitals and road side areas. The specifications are applicable to a range of service delivery models, providing a library of standard tasks and actions suitable for all service levels. The specifications include known and accepted standards of maintenance, so will not be guilty of yet again reinventing the wheel.

Benefits

Standard specifications will provide time and cost savings both for council personnel drafting contracts and contractors tendering for contracts and delivering services. Consistent application and understanding of service standards will ensure all parties have realistic expectations. Making the resource available free of charge will hopefully ensure a wide uptake across the country. The contractors who have contributed so willingly and openly to the development of the specifications will know and understand with certainty what level of service is actually required and be able to price this more accurately and efficiently.

 

Levels of Service

Much thought has been given to how as a sector we should deal with different levels of service. Most of the specifications will have at least three service levels to cover standards of maintenance or service delivery from basic to premium. For certain types of assets we have identified that there simply is only one level of service applicable. As an example rose gardens and annual bedding have only one standard of service. For other assets where various levels of service can be applied and chosen by the specifier, a service level is indicated by a star rating system similar to hotel ratings for ease of understanding by the infrequent user.

 

The National Open Space Specification document is available directly from Xyst or the NZ Recreation Association.

City of Whittlesea(VIC) – Key Activity Review

By | Operations | No Comments

Review the performance of key maintenance activities (mowing, trees, horticulture, infrastructure and sportsfields) using asset growth, asset condition and quality auditing data.  Conduct interviews with maintenance contractor to identify strengths and weaknesses.  Review Council’s parks management team structure, resources and policy support.  Recommend future direction for managing and maintaining Council’s parks network.

Talk with one of the team today about your next project GET IN TOUCH

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