Service Delivery
Service delivery is a discipline covering all aspects of how councils and local government bodies deliver services. It involves specifications and procurement of contractors to carry out work, monitoring performance, dealing with issues, practical implementation of strategic work and all other on-the-ground work.
Needless to say, it’s a service requiring extraordinary attention to detail and the ability to get tasks done. We have a proven ability to work with senior management, technical officers and on-the-ground staff. This enables us to provide robust top-to-bottom analysis for service planning and reviews.
Our approach brings leading edge methodologies and solutions to transform service delivery departments from reactive into proactive business-focused operations.
We know how to deal with entrenched cultures, mitigate political concerns and overcome technical smokescreens to meet service delivery expectations.
if we can help you deliver a project
Our expertise
- Business Improvement Planning
- Service Delivery Reviews
- Contract Management
- Service Standards and Specifications
- Quality Monitoring
- Procurement
- Project Management
Related Team
Related Projects
City of Darebin Playground Performance Assessment
Undertook an assessment of each playground using the Playable Space Assessment Tool, Play England 2009, which has been adapted by Xyst. The tool enabled an
Child Care Centre Playground Performance Assessment
Key findings of the performance assessments, accompanied by some high level analytical commentary was completed with each playground assigned an overall performance assessment score. Analysis
City of Darebin Parks Performance Assessments
The purpose of the parks performance assessment was to identify the strengths and weaknesses of each park from a multi-faceted holistic perspective, particularly from the
Open Space Maintenance Specifications
In 2016 Xyst Ltd established a working group of parks industry colleagues representing both the client and contractor interests, to explore the need for an
Waitaki Emergency Response and Contingency Plan
Waitaki District Council contracted Xyst to develop an Emergency Response and Contingency Plan for its parks and open spaces activity. The plan provided a generic
Street Gardens and Street Furniture Levels of Service
Matamata-Piako District Council engaged Xyst to define level of service statements and guidelines at a high level for provision and development of street gardens and
Yardstick Parks User Surveys
Yardstick Parks User Surveys were developed in around 2008 initially as a paper based intercept survey designed to target park users and measure satisfaction with
Section 17a Open Space Maintenance Service Review
Xyst worked with the Parks and Reserves team at South Waikato District Council to compare and analyse options including outsourcing delivery, in-house delivery, shared service
Napier City Water Conservation Plan
A Water Conservation Plan specifically related to Napier City Council’s key sports grounds, amenity gardens and water features. This was among one of the first
Event Resource Consent
Xyst prepared a resource consent application for Gisborne District Council, including AEE for the events cross referenced against the requirements of Te Papa Tipu Taunaki
Community Facilities and Open Spaces Levels of Service Development
For Southland District Council, levels of service were prepared by Xyst for a range of assets within six activity areas: 1. Parks and Reserves (Open
Manapouri Foreshore Vegetation Management Plan
Southland District Council (SDC) was undertaking a review of the Manapouri Foreshore Reserve Management Plan (2003) which provided for height management of vegetation on the
Contract Perfomance Auditing
Nelson City Council engaged Xyst to carry out contract performance auditing. Xyst has developed an inspection template using a mobile app that allows performance against
Waikato Tree Inventory data collection
Using a mobile data collection tool (GIS Cloud) Xyst collected data about the identity, age, condition, location and maintenance requirements of every Council tree in
City of Melbourne Open Space and Tree Management Market and Service Delivery Assessment
City of Melbourne engaged Xyst to undertake a market and service delivery assessment and make recommendations on the best model for packaging the Open Space
Open space contract quality audits and asset management condition inspections
The City of Whittlesea maintains 2,173 sites within its municipal boundaries where individual assets are located to be audited. All assets are inspected across the
Community Experience Group Organisational Structure Review
Xyst undertook a review for Whakatāne District Council, looking at areas of the business that have the potential for positive change. Three types of change
Taupo District Cemetery Plan
The plan documented the management and capacity of each cemetery in the district, set levels of service for each cemetery and forecasted demand and capacity.
Parks, Gardens, Cemeteries and Community Facilities Operations and Maintenance Contract
We undertook a comprehensive procurement process for the development of a new maintenance contract covering the entire district. This included specification writing, GIS asset and
Vancouver Board of Parks and Recreation Capital Prioritization Tool
Xyst Canada Ltd. developed a tool based on criteria developed with internal staff. The ‘widget’ tool prioritizes all Parks capital projects. The project ranking results
Ruapehu District Council Track Asset Review
Undertook a detailed trail assessment of all Ruapehu District Council (RDC) managed trails using Xyst’s trail assessment system and against HB8630:2004. An individual assessment report
Nelson City Council Glyphosate Use Review
Xyst captured and analysed glyphosate use across the various business units of the Council including Science and the Environment, Transport, Forestry, Utilities and Parks. We
Nelson Camping Hub
The Council resolved to provide a central service hub for campers visiting Nelson. Xyst identified potential sites and negotiated a lease for a disused petrol
Moyne Shire (VIC) Open Space and Street Furniture Guidelines
The Open Space and Street Furniture Guidelines is a suite of three resources: Practice Notes (this document) – 4 practice notes (people, place, environment, economy)
Whittlesea Service Planning for the future maintenance of parks and trees City wide
Workshop with client to identify strengths and weaknesses of current approach and consider alternative opportunities
Mackenzie District Peace Avenue Trees
Xyst undertook a survey of 500 historic trees planted at the turn of the century in and around Fairlie and Kimbell towns. The trees had
Mackenzie District Council Senior Manager executive placement
Xyst provided an experienced and knowledgable parks and facilities manager who was able to pick up the vacant position and relocate to the district for
Mackenzie District Facility Risk Assessment
New management at Council were concerned about the condition and risk of a number of community facilities and asset and invited Xyst to promptly assist
Latrobe City Community Gardens Guidelines
Council acknowledged that establishing a successful Community Garden requires strong and sustained commitment from community members to undertake considerable planning, collaboration and engagement for a
Mackenzie District Parks and Facilities Management
Following a risk and performance review of the District’s parks and community facilities operations, Xyst was requested to step in at short notice to cover
Memorial Headstone Safety Audit
The intent of the audit by Xyst was to inspect memorial headstones for stability/soundness and identify any headstones that may present a risk to cemetery
The City of Medicine Hat Parks, Recreation and Culture Capital Prioritization Widget
Xyst Canada developed a capital project prioritization tool. We used risk, provision and cost factors to prioritize capital project and used this process to communicate
Swan Canning Riverpark (WA) Parks User Survey
Xyst measured visitor expectations of levels of service by asking them to rate the importance of various park features. These results were compared with visitor
Gore District – Executive Placement Parks and Facilities Manager
Xyst provided the expertise of a mature and experienced manager to cover the role for a period of 9 months. The role was both operational
Open Spaces Service Delivery Review – Section 17A Local Government Act
The provision and maintenance of the open spaces in Ashburton district is currently delivered by an in-house team, which provides the full range of cemetery,
City of Calgary Parks Cricket Specifications
Xyst Canada provided detailed specifications for cricket practice nets and a scope of work for cricket pitch maintenance and renewal activities. A high quality rendered
Bass Coast Tracks and Trails Strategy
This strategy identified 36 new trail opportunities to expand the trail network that has been identified during the development of this strategy, (emerging from background