Service Delivery

Service delivery is a discipline covering all aspects of how councils and local government bodies deliver services. It involves specifications and procurement of contractors to carry out work, monitoring performance, dealing with issues, practical implementation of strategic work and all other on-the-ground work. 

Needless to say, it’s a service requiring extraordinary attention to detail and the ability to get tasks done. We have a proven ability to work with senior management, technical officers and on-the-ground staff. This enables us to provide robust top-to-bottom analysis for service planning and reviews.

Our approach brings leading edge methodologies and solutions to transform service delivery departments from reactive into proactive business-focused operations.

We know how to deal with entrenched cultures, mitigate political concerns and overcome technical smokescreens to meet service delivery expectations.

if we can help you deliver a project

Our expertise

Related Team

Director
My primary role is to manage the team at Xyst’s Napier office and to assist our other consultants to bring innovative, best practice solutions for our clients. I have deep knowledge across the ke...
Director
My specialist field of expertise is asset management. I also provide planning and operational support to local government clients, allowing them to complete the parks and recreational projects that...
Senior Consultant
As a consultant, I have been involved with a mixture of parks planning, asset management, capital works delivery and programme management projects for councils, charitable trusts and Maori trusts. M...
Senior Consultant
I support councils to develop clear policy and guidelines for managing public activities on public land. I do this by supporting council officers to manage natural and built assets, ensuring they a...
Senior Consultant
My key responsibility is project management of the Yardstick suite of benchmarking tools. This involves regular updates to the online tools on the Yardstick website, development of new survey and ben...
Senior Consultant
I am a highly experienced open space and local government professional, with more than 15 years’ experience in open space planning, including reserve management, master and concept planning, capi...
Consultant
Since starting with Xyst, I have worked alongside council to fill the role of Parks, Facilities and Customer Service Officer. This role manages the day-to-day operations of the council’s cemeteri...
Senior Consultant
I have worked in local government in Australia and Aotearoa New Zealand, more recently overseeing the governance structure, stakeholder engagement and staff leadership within a primary health netwo...
Associate Consultant
I have over 30 years local government experience, holding a range of positions within community development, open space, recreation and sport and community assets portfolios. I was instrumental in de...
Consultant / Auditor
The key parts of my role include auditing parks, asset inspections and usage, assessing residential impact, and community and stakeholder engagement. There are many complexities to consider while ins...
Senior Consultant
I have over 30 years’ experience in the horticulture, parks and open spaces, community facilities and customer service sectors. I have been involved in contract management, business development a...
Senior Consultant
As a senior consultant, I am able to support clients in many ways with my specialities in asset management, procurement, maintenance contract options, service reviews and project management support...
Director
I founded Xyst in 2002 and since then we have grown the company to the scale it is today.  Currently I manage the Australian branch from Melbourne, focusing on identifying opportunities for our comp...

Related Projects

Parks Operational Review

After consulting with Maribyrnong City Council’s management and operational staff, the Xyst team identified areas for improvement and operational excellence. Xyst conducted an audit of

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Parks Operational Review

Xyst worked with staff from the Parks and Open Spaces Maintenance Team, along with other departments, to understand how parks maintenance operations are currently performing

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Service Delivery Options

Xyst were engaged at short notice to undertake a comprehensive cost comparison of out-sourced maintenance versus in-house operations. The analysis included a 10 year whole

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