Service Delivery

Service delivery is a discipline covering all aspects of how councils and local government bodies deliver services. It involves specifications and procurement of contractors to carry out work, monitoring performance, dealing with issues, practical implementation of strategic work and all other on-the-ground work. 

Needless to say, it’s a service requiring extraordinary attention to detail and the ability to get tasks done. We have a proven ability to work with senior management, technical officers and on-the-ground staff. This enables us to provide robust top-to-bottom analysis for service planning and reviews.

Our approach brings leading edge methodologies and solutions to transform service delivery departments from reactive into proactive business-focused operations.

We know how to deal with entrenched cultures, mitigate political concerns and overcome technical smokescreens to meet service delivery expectations.

if we can help you deliver a project

Our expertise

Related Team

Director
My primary role is to manage the team at Xyst’s Napier office and to assist our other consultants to bring innovative, best practice solutions for our clients. I have deep knowledge across the ke...
Director
As a Director I am able to support clients in many ways with my specialities in asset management, procurement, maintenance contract options, service reviews and project management support. My experi...
Senior Consultant
As a consultant, I have been involved with a mixture of parks planning, asset management, capital works delivery and programme management projects for councils, charitable trusts and Maori trusts. M...
Senior Consultant
I support councils to develop clear policy and guidelines for managing public activities on public land. I do this by supporting council officers to manage natural and built assets, ensuring they a...
Senior Consultant
My key responsibility is project management of the Yardstick suite of benchmarking tools. This involves regular updates to the online tools on the Yardstick website, development of new survey and ben...
Senior Consultant
I have over 30 years’ experience in the horticulture, parks and open spaces, community facilities and customer service sectors. I have been involved in contract management, business development a...
Senior Consultant
I am a highly experienced open space and local government professional, with more than 15 years’ experience in open space planning, including reserve management, master and concept planning, capit...
Principal Sport and Recreation Consultant
Kevin brings a unique and extensive mix of skills and experience to his role as Principal Sport and Recreation Consultant at Xyst. His chosen 'career-for-life' in the sport, recreation and events in...
Senior Sport and Recreation Consultant
Marty has had a varied 20-year career in the Sport and Recreation industry.  He started working for Tasman Rugby in its formative years, managing and growing the community game before moving into L...
Consultant
As a Consultant at Xyst I have been engaged in a range of areas including project management, asset management, planning, research and service delivery roles for Councils and Clubs. My work often en...
Senior Consultant
I have worked in local government in Australia and Aotearoa New Zealand, more recently overseeing the governance structure, stakeholder engagement and staff leadership within a primary health netwo...
Associate Consultant
I have over 30 years local government experience, holding a range of positions within community development, open space, recreation and sport and community assets portfolios. I was instrumental in de...

Related Projects

Site Operational Plan Template

Xyst workshopped with key parks staff, discussing delivery outcomes, levels of service, desired operational plans format and expectations for inclusion. This facilitated our understanding of

Read More

Playground Renewal Plan

Xyst worked with the client’s internal parks team developing their playground levels of service to support Council’s future strategic direction. A report was provided outlining

Read More

Aquatic Services Provision

Service Delivery Section 17a LGA 2023 This review was conducted to determine the most appropriate service delivery model to achieve the desired outcomes in a

Read More

Documenting Levels of Service

And Developing MOU agreement Xyst met with park maintenance team leaders to understand and document their current levels of service. This included sportsgrounds, public amenities,

Read More

Lake Hakanoa Motor Caravan Park

Camping Ground Operations Review 2024 The review provided Council with a better understanding of the camp’s historic background including land status and overarching legislative requirements.

Read More