Xyst undertook a review for Whakatāne District Council, looking at areas of the business that have the potential for positive change. Three types of change have been considered:
1. Process – any process changes to better benefit staff and the community.
2. Responsibility – role definition and allocating responsibility where there appears to be a gap.
3. Structure – structural change to reflect both process and responsibility.
These supported process change and created capacity to deliver additional functional support to teams.