Parks User Survey

Visitors’ expectations for levels of service are measured by asking them to rate the importance of various park features. The results are compared with visitor satisfaction for the same features. Measuring this satisfaction gives an indication of performance of levels of service against their expectations. The difference between importance and satisfaction gives a measure of under or over performance for the level of service.

Project Benefit

Xyst carried out surveys measuring park visitors’ expectations of levels of service to provide data for Macedon Ranges Shire Council
Client organisation
Macedon Ranges Shire Council
Intercept Surveys
Asset Management
Field data collection