To review the Council’s maintenance operations, Xyst developed a site inspection matrix that had two major areas of assessment, being critical success factors and the technical service levels. The critical success factors were scored for each site and weighting applied. This approach was used due to some factors for users being more important than technical issues. A physical review of 71 sites was then carried out, to assess all maintenance elements on each site to determine the standard and quality of maintenance being achieved. From this review areas of good and poor performance were discovered and were used to develop recommendations to Council
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