Xyst measured visitor expectations of levels of service by asking them to rate the importance of various park features. These results were compared with visitor satisfaction for the same features. Measuring satisfaction gave an indication of performance as measured against expectations. The difference, or gap between importance and satisfaction, gave a measure of under or over performance in delivering the expected level of service.
Xyst provided a summary report of the survey outcome from the surveys of December 2021 and were invited to undertake the survey again in December 2022.
Swan Canning Riverpark (WA) Parks User Survey
Project Benefit
Interview users of the parks and trails along the Swan River to identify expectations and levels of satisfaction with assets, trails and parks condition
Related Services
Sport & Recreation Planning
From feasibility studies to project managing construction, we create functional, safe and vibrant facilities that cater for people’s needs
Service Delivery
From procuring and managing contractors to the practical implementation of strategic work, we can help you to deliver services efficiently
Open Space Planning
Open space planning encompases everything to do with policy for open spaces in our communities including parks and playgrounds
Related Team
Senior Consultant
My key responsibility is project management of the Yardstick suite of benchmarking tools. This involves regular updates to the online tools on the Yardstick website, development of new survey and ben...
Director
I founded Xyst in 2002 and since then we have grown the company to the scale it is today. Currently I manage the Australian branch from Melbourne, focusing on identifying opportunities for our comp...