Rural Townships Community Caretaker Performance Assessment

Xyst was engaged to undertake an independent mid-term audit and performance review of community caretaker contracts in place for parks and open space maintenance in rural townships across the Tairāwhiti Gisborne District.

The project included developing and undertaking an audit/performance assessment of each of the nine contractor areas, interviews with the contractors who held open space maintenance contracts to gain insight into any challenges/issues they are currently experiencing, their understanding of their obligations, their enthusiasm for continuing to provide services for the remainder of the contract period and preparation of a report that included:

  • summary of audit results by contactor and area
  • summary of common issues and across all contract areas
  • summary of contractor consultation
  • recommendations as a result of audit findings and contractor consultation.

Project Benefit

Independent mid-term audit and performance review of community caretaker contracts.
Client organisation
Gisborne District Council
Service Delivery
Quality Auditing and Monitoring
Service Delivery Review (Section 17a Local Government Act)