I have over 30 years local government experience, holding a range of positions within community development, open space, recreation and sport and community assets portfolios. I was instrumental in developing the first Open Space and Sport Plan for the newly formed City of Onkaparinga in 1998 and for the last 25 years I have been […]
Workshop with client to identify strengths and weaknesses of current approach and consider alternative opportunities
Working closely with the unit to better understand the current state of their functions and services, and the effectiveness and efficiency of the current team resourced to deliver them. Plus, to understand more about the outputs and outcomes which Council and the community require from Council’s parks, open spaces and public facilities, and whether there […]
In order to prepare a budget forecast and prepare a supporting narrative for the submission, Xyst conducted analysis of July 2021 asset data and condition summary (inspections completed April 2021) to consider the renewal requirement.
Regional Trails Master Plan – The Tracks and Trails of Western Australia’s Wildflower Country and Coast
Western Australia’s Tracks and Trails – Wildflower Country and Coasts. Xyst broke the project down into specific tasks made up of: 1. Market Analysis Baseline Data Collation Initial Workshop Desktop Research Benchmarking Levels of Service Framework 2. Site Development: Existing Trails Preparation On-ground Assessments Face-to-Face Consultation Improvements Schedule Existing Trail Mapping 3. Site Development: Proposed […]
Xyst measured visitor expectations of levels of service by asking them to rate the importance of various park features. These results were compared with visitor satisfaction for the same features. Measuring satisfaction gave an indication of performance as measured against expectations. The difference, or gap between importance and satisfaction, gave a measure of under or […]
Council acknowledged that establishing a successful Community Garden requires strong and sustained commitment from community members to undertake considerable planning, collaboration and engagement for a sustained length of time. Xyst developed these Community Garden Guidelines to assist community groups to understand the parameters of siting community gardens and the responsibilities of all stakeholders involved when […]
This strategy identified 36 new trail opportunities to expand the trail network that has been identified during the development of this strategy, (emerging from background research, existing plans and key stakeholder consultation) and to respond specifically to: • recreation trends and preferences • existing trails network gaps • physical linkages/connections • opportunities to enhance community […]
The Open Space and Street Furniture Guidelines is a suite of three resources: Practice Notes (this document) – 4 practice notes (people, place, environment, economy) describe context, principles, considerations and further reading relevant to open space and street furniture projects. These act as a general overview in support of the specific design guidelines. Case studies […]
Yarra Ranges Council is committed to working towards a Yarra Ranges where everyone has equitable access to resources, power and opportunities. This commitment is documented in the current Council Plan 2022-25. The Gender Equality Act 2020 requires local governments to conduct Gender Impact Assessments on all policies, programs and services which directly and significantly impact […]
City of Melbourne engaged Xyst to undertake a market and service delivery assessment and make recommendations on the best model for packaging the Open Space Management and Tree Management service contracts. The Xyst team gathered market intelligence on the current and potential service providers and considered the market in which they operate. We identified any […]
The City of Whittlesea maintains 2,173 sites within its municipal boundaries where individual assets are located to be audited. All assets are inspected across the full range of park categories and measured for compliance with the relevant KPIs and outcomes detailed in the parks services contract, acting impartially and without bias. In any given month […]
Port Pirie wishes to be a region that has pride in, and appreciates the values of its trees within public parks, streets and open spaces. It wishes to provide streets that are attractive and town centres which are visually appealing and inviting, to complement the network of parks and open spaces ranging from urban to […]
In early 2022 Yarra Ranges Council engaged Xyst to undertake a performance assessment of three shared use trails: the Lilydale Lake Trail, the Lilydale to Warburton Rail Trail, and the Yarra Valley Trail. This was a follow-up to an earlier survey carried out in 2019. Performance assessments were conducted in March 2022 using the Yardstick […]
Yardstick Parks User Surveys were developed in around 2008 initially as a paper based intercept survey designed to target park users and measure satisfaction with a range of parks related services and features. The product was initially called Parkcheck and is still known as this by some users. The surveys were taken online in 2015 […]
Xyst completed a comprehensive engagement strategy involving user intercept surveys, obtaining feedback from non-park-users in surrounding areas, and a matching on-line survey to establish an overall satisfaction rating for the Park. In addition, gaps in service provision were identified and reported that would increase the overall satisfaction.
Key findings of the performance assessments, accompanied by some high level analytical commentary was completed, with each playground assigned an overall performance assessment score. Analysis included site design, play value, quantity of play items, equipment condition, safety surface condition and an assessment of remaining life of the asset.
The purpose of the parks performance assessment was to identify the strengths and weaknesses of each park, from a multi-faceted holistic perspective, and particularly from the users’ perspective. Recommendations to retain, change or assign (where none previously existed) service classifications for each park were made.
Xyst provided a qualitative assessment of existing shade throughout the network and completed a current condition assessment for structural shade infrastructure. Analysis was provided to assist the Council to determine the current and future needs for shade within the facilities, and objective recommendations were made based on results and findings of the audits.
Xyst carried out surveys within various parks and reserves in the City of Greater Dandenong. These surveys recorded visitor expectations of levels of service and then compared them with the visitor satisfaction for the same levels of services. This measurement gives an indication of performance measured against expectations, along with an indication of under or […]
Xyst analysed the current education program that Geelong Botanic Gardens was using and created an issues and opportunities report. The report identified a number of issues and opportunities, fundamentally identifying a lack of strategic direction for the program. It was recognised that a business plan was needed to address many of the key issues. The […]
Undertook an assessment of each playground using the Playable Space Assessment Tool, Play England 2009, which has been adapted by Xyst. The tool enabled an assessment to be made of location, play value and ancillary facilities to produce an overall percentage score for each playground, ranking each playground to enable priorities to be identified objectively […]
Xyst provided an independent review of staffing resourcing to help the Parks and Open spaces department to determine appropriate resources and a structure for the Botanic Gardens in the future. There was only enough staff to perform basic maintenance of the gardens so Xyst carried out a benchmarking analysis to assess how other Botanic Gardens […]
Xyst undertook park quality performance assessments on all City of Greater Geelong owned or managed community parks and other open space types. We were also asked to review the Geelong Play Strategy 2012-2020 and produce a report around how well the city implemented the strategy and advice on strengths, weaknesses, lessons learnt and any significant […]
Xyst looked at the City of Joondalup’s park information and management processes and compared these against other Australian organisations. These comparisons provided Xyst with information which helped the City of Joondalup make decisions surrounding areas of improvement.
Xyst was brought in to undertake a service review of the Parks and Environment section based on a Council resolution of November 2018. We reviewed Kalamunda’s information with other Australian councils’ park provision using Yardstick to produce a wide range of performance metrics to assess relative levels of service, performance and efficiency. We were also […]
Xyst looked at the City of Kingstons park information and management processes and compared these against other Australian organisations. These comparisons provided Xyst with information which helped guide the City of Kingston to make decisions surrounding areas of improvement.
Xyst looked at the City of Karratha’s park information and management processes and compared these against other Australian organisations. These comparisons provided Xyst with information which helped guide the City of Karratha to make decisions surrounding areas of improvement.
Visitors’ expectations for levels of service are measured by asking them to rate the importance of various park features. The results are compared with visitor satisfaction for the same features. Measuring this satisfaction gives an indication of performance of levels of service against their expectations. The difference between importance and satisfaction gives a measure of […]
Xyst used data from Yardstick to create benchmarking metrics to compare four other Victorian councils to Macedon Ranges. Using this data Xyst was able to provide recommendations to Macedon Ranges on modifying the Structure of the Open Space and Recreation Department going forward.
Xyst’s audit identified the need to review and update the Council’s existing Open Space Strategy (2013) to provide a structured and consistent approach that will inform the strategic and planning processes for parks and gardens. The audits findings allowed Council to determine whether it was providing a sufficient level of clarity to make investments and […]
Xyst was commissioned by Maroondah City Council to lead a workshop with relevant staff to assist in reviewing the current approach to outsourcing of arboriculture services for the following activities: collection of tree data, risk assessment and monitoring of physical works, street tree pruning and wire clearance works, supply and planting of street trees and […]
Xyst identified and developed Levels of Service through a series of staff workshops, assisted by an analysis of the current asset inventory and review of the contract specifications. The levels of service will address both development and operating levels of service and will be guided by an agreed strategic parks category framework that could be […]
Xyst was engaged by Mount Alexander Shire Council to undertake a performance assessment of its playgrounds. Playground performance assessments were then conducted over 24 sites. Data was captured into an online platform that collated the information for analysis. The assessments recorded and evaluated many key attributes of each playground, eg places to sit/socialise. This data […]
Xyst was approached by Mount Alexander Shire Council to develop an Asset Management Plan to formally document the management approach applied to parks services and assets. This long-term planning approach was considered necessary given the large capital and operating expenditure expected. The developed AMP covers a 10-year timeframe and its main focus was in determining […]
Xyst were engaged to develop guidelines to be used to support existing Council policies and strategies and act as a compendium to the strategy. These guidelines were used to produce a consistent method of replacing damaged and ageing furniture and designing new parks and streetscapes. Providing these guidelines allowed Moyne Shire to meet their need […]
Xyst developed the Management plan to help RCMB identify opportunities for rejuvenation along the Murray River Corridor, encompassing future potential for residential land uses and sustainable environmental management. Xyst participated in inception and research and consultation and assessments to deliver a final management plan. From this Xyst identified opportunities and constraints relating to a broad […]
Xyst produced the document to help Council produce a more strategic and consistent process to ensure bushland and wetland reserves are managed for their long-term sustainability, on ground actions are prioritised and that councils resources are used efficiently and effectively. To prioritise the reserves and plan for the management, a process of combining state criteria […]
Xyst developed an audit to identify the existing signage placed within the Eltham Lower Park and adjoining areas. This existing signage included signs directing people to the park and within the park. Each sign within the park was assessed to consider the condition, functionality and wayfinding needs for visitors to the park. At the end […]
Xyst worked with City of Melbourne staff to develop an understanding of how the current delivery model is performing and, importantly, what changes are recommended to meet the City of Melbourne’s future requirements. Xyst carried out interviews with staff and service providers; questionnaires and data from Yardstick were all used to provide the City of […]
Xyst delivered a Regional Trails Master Plan that was sufficient to enable Western Australia’s constituent councils to give due consideration to the strategic aspects of the question as to whether it is feasible to progress with the planning and physical development of individual trails. Xyst completed a market analysis, site development considerations and feasibility studies […]
Xyst developed a Urban Forest Policy to provide guidance and direction in relation to the planting of new trees and promote planting, focussed on conserving a greener city. The policy also provided guidance and direction on continued maintenance, management and protection of trees. The policy aims to provide a basis from which to make decisions […]
Xyst developed a methodology including a set of observation criteria. Merri-bek City Council used its own labour force to observe people in 230 parks and, combined with Xyst’s observation criteria, data surrounding park usage was developed. Xyst collated, analysed and presented this data to Merri-bek City Council.
Xyst prepared and led a 3/4 day training session on contract management, contributing to cover contract management tasks including tender planning, specification writing, etc. Three main themes were delivered to staff; these were contract management, service delivery specifications and quality management.
Xyst undertook a comprehensive audit and assessment of the Shires diverse trail network with emphasis on user experience. Alongside the audit, Xyst provided mapping analysis of the Shire’s current trail network and a strategic assessment. Following this a comprehensive report was supplied to Council which helped inform Council’s long-term plan for managing its trail network […]
Xyst produced an operating level of service that was aligned with best practice guidelines which focused on confirming maintenance tasks associated with the trail network and identifying appropriate intervention tolerances, frequencies of operation, response times and deadlines associated with each task. Each level of service that was identified responded to the public use of the […]
Xyst was engaged by Council to undertake a valuation of specified Land Improvement Assets. These standards were valued on the basis of Fair Value and being in accordance with Australian and International Accounting Standards. This valuation covered living assets only (soil and plants/turf) such as street gardens or grassed areas within sports parks. A useful […]
Xyst was engaged by Council to undertake a valuation of specified Land Improvement Assets. These standards were valued on the basis of Fair Value and being in accordance with Australian and International Accounting Standards. This valuation covered assets such as signs, bins, synthetic sports fields, playgrounds and others. Xyst then undertook a field-based asset inventory […]
Xyst undertook a performance quality assessment of operations and maintenance standards across a sample of different parks categories with a geographic spread across the shire. This assessment enabled us to develop an overall result of 90% for parks within the Council’s authority. Following the assessment, key areas of improvement and success were identified. From this […]
Xyst produced an operating levels of service guideline which focused on confirming scheduled maintenance tasks associated with grass, horticulture, sports areas, irrigation, furniture and structures, paths and hard surfaces, playgrounds, litter and refuse, trees, verges and firebreaks. Each of these areas had scheduled operations, such as grass height, and then each area had tasks assigned. […]
Copley is located in the outback and its community park lacks shade, has old playground equipment and a tennis court. The Authority wanted the park to be more attractive to the community and visitors due to having limited recreational areas. Xyst was approached and we developed a proposed park development plan which contained guiding principles […]
Xyst developed a landfill revegetation programme for Port Pirie Regional Council, along with a maintenance plan developed to assist the Council when undertaking the physical works required to revegetate the landfill site. The developed plan included planting schedules, maintenance plan and specifications, and site planning plan. These elements discuss which species should be planted, specifications […]
We undertook a desktop study on Council’s skate park and BMX track facilities. The aim of the study was to inform Council with recommendations for future developments that were based on robust evidence. To assist with the study we explored the following: Council’s current youth facility situation, demographics (population, township and age projections), current trends […]
To review the Council’s maintenance operations, Xyst developed a site inspection matrix that had two major areas of assessment, being critical success factors and the technical service levels. The critical success factors were scored for each site and weighting applied. This approach was used due to some factors for users being more important than technical […]
Xyst was engaged to help Port Pirie Council to have a region where all cemeteries are developed and maintained to create a pleasant, safe, peaceful and sustainable environment and all burials are managed with compassion, competency and efficiency. The development of this strategy provided a framework to ensure cemeteries continue to have space available to […]
Inspection of roughly 5,000 open space and sports field assets to provide GIS spatial location, and asset condition. The project included improving the accuracy of existing GIS data to within 5 metres. Also, confirming assets on the register are present onsite, identifying assets removed and/or missing from the register and providing a photo for each […]
Xyst worked with client to improve contract management practices supported by quality audit inspections.
With over 15 years combined experience in natural resource management and arboriculture, I have been involved in a variety of projects within the public, private and not-for-profit sectors. This includes the development of asset management plans, program management and implementation, development of policies and procedures, provision of technical advice, collection and analysis of field data, […]
I have worked in parks management in local government in Australia for over 17 years, mainly in leadership roles. I am passionate about parks and the natural environment, and my aim is to connect and collaborate with others in order to support sustainable and functional open space for our communities to enjoy. You can contact […]
My role is mainly undertaking parks user surveys using the Yardstick Parks Survey tool for local government clients. My training and experience is in the area of performance in musical theatre so I’m well versed in communication skills. I have a passion for the outdoors and the public parks of Melbourne especially. I’ve developed strong communication […]
As a consultant, I am involved with a mixture of parks planning, asset management, capital works delivery and programme management projects for councils. My role often requires a high degree of meaningful consultation and engagement with the public and key stakeholders. I am supporting the Yardstick Parks Surveys project while also providing GIS support for […]
I have over 30 years’ experience in the horticulture, parks and open spaces, community facilities and customer service sectors. I have been involved in contract management, business development and quality assurance programs such as Yardstick. You can contact me for help with Project management Asset management Environmental landscape Open space development Cemeteries and crematoria Community, […]
I have worked in local government in Australia and Aotearoa New Zealand, more recently overseeing the governance structure, stakeholder engagement and staff leadership within a primary health network. I bring a strong service delivery and customer relationship focus having worked closely with governance groups, elected members, tangata whenua, funding agencies and community networks. You can […]
I put my all into every opportunity and am always open to learning. I am involved in parks audits for Xyst and its associated Yardstick benchmarking program, assessing park assets, conditions and maintenance requirements. I have a passion for gardening and landscaping, enjoying the opportunity to be in the great outdoors and engaging with our […]
The key parts of my role include auditing parks, asset inspections and usage, assessing residential impact, and community and stakeholder engagement. There are many complexities to consider while inspecting and auditing assets. The most important is safety. Then we consider cost, usage, residential impacts, practicality and quality. All of these factors need careful examination to […]
The management of trees and the urban forest is vital to mitigating the effects of climate change and to the health and wellbeing of communities
We do everything required to create safe, sustainable trails that allow people to enjoy the outdoors without having an impact on the environment
From procuring and managing contractors to the practical implementation of strategic work, we can help you to deliver services efficiently
Along with Yardstick, our international benchmarking program for local government, if you need research to make good decisions, we can get it for you
Good quality, safe and well-maintained public amenities are essential for the convenience and comfort of people using our public spaces
We specialise in providing specialist project management skills for parks, recreation and community projects.
From redevelopments to new builds, our children need safe, fun play spaces to get them outside for fresh air and exercise
Open space planning encompases everything to do with policy for open spaces in our communities including parks and playgrounds
With the growing demand for land and space, we can provide you with efficient strategies and solutions for managing cemeteries
From design and planning to maintenance, we can help to ensure people have a great experience when they enjoy your campgrounds and facilities
Having accurate information about assets allows you to make practical, workable decisions about maintaining and developing community spaces
As a senior consultant, I am able to support clients in many ways with my specialities in asset management, procurement, maintenance contract options, service reviews and project management support. My experience allows me to be flexible in the options I provide for client support. I take a pragmatic and diligent approach to client queries, and […]
I founded Xyst in 2002 and since then we have grown the company to the scale it is today. Currently I manage the Australian branch from Melbourne, focusing on identifying opportunities for our company to work with like-minded clients and interact with our wonderful team around projects, opportunities, training and challenges. I endeavour to provide […]