Xyst carried out surveys within various parks and reserves in the City of Greater Dandenong. These surveys recorded visitor expectations of levels of service and then compared them with the visitor satisfaction for the same levels of services. This measurement gives an indication of performance measured against expectations, along with an indication of under or over performance in delivering expected levels of service.
Parks User Survey
Project Benefit
Provide survey results of park visitors’ expectations, satisfaction and behaviour to meet specific demands for user consultation.
Related Team
Senior Consultant
As a senior consultant, I am able to support clients in many ways with my specialities in asset management, procurement, maintenance contract options, service reviews and project management support...