Nelson City Council engaged Xyst to carry out contract performance auditing. Xyst has developed an inspection template using a mobile app that allows performance against a set of performance measures from contract specifications to be scored from 1 to 5 and to produce an overall percentage score for each location. Activities audited include grass maintenance, gardens, annual beds, roses, trees, furniture, paths, roads and other hard surfaces, litter collection, etc.
A report is produced for each site that includes images and provides detailed score for each site features as well as an overall score. Responses that score a 1 or 2 were flagged for immediate attention. Analysis of results can identify the most frequently flagged items which helps to identify patterns of poor performance.
This method is completely objective and provides a useful back-up for contract managers when they need to deal with poor contract performance.